Allgemeine Geschäftsbedingungen


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Terms of Service

the hospitable service for  Berlin visitors with children.
individual and reliable support for your child.
We care little Berlin guests  when, where and how you want it.

WELCOME KIDS Berlin provides the loving, carefree childcare of day, evening and night We care for children aged 6 months to 13 years old.  

As parents you can booking seamlessly from your  Hotel / Concierge. You can contact us directly. Please also note that we reserve the 24.12./25.12./26.12./ and 31.12. u 1.1. to calculate a 100% surcharge per hour. At 11:00 pm in addition a one night fee of € 25 for our Nanny applies.

From 2:00 am to 6:00 am order and please pay the entire taxi for Nanny (maximum € 40.00). For your day-same reservation, we charge no extra charge, as we do not guarantee the childcare.

 The website of WELCOME KIDS Berlin is used to contact and information.

At other collaborations, the Company WELCOME KIDS Berlin is generally interested.


Care time – supervisory duty

For your inquiries and arrangements for the care time, please use our contact possibilities. The Nanny is the agreed service time / and the agreed place of childcare  available. You have the option to book in advance by bank transfer of 30% of the agreed management fee, a corresponding time window. This deposit will be deducted at Nanny use. A non-collusive below the childcare schedule entitled to any reduction of the benefit payments.


supervisory duties

The transmitted from the custody obligation to supervise their child for the duration of the supervision time can be proposed by the supervisor person not independently to third parties. This absolutely requires the consultation and the consent of the legal guardian. The guardians undertake to give the child time with the supervisor or person collect. If a third party bring / pick up the child, which must be announced. Both parties maintain confidentiality towards third parties with respect to all calls and information from both families even after the kids care. The supervisor person is obliged to always act for the good of the child, and to look after it in consultation with the guardians. With consent of the legal guardian, the child under care about things such as adventure tours, excursions, playground, swimming, etc. get picked up:

>in the car in an appropriate child seat
>in public transport.


Failure by disease (Guest Child)

In case of failure by a disease care of the child by the Nanny is not possible depending on the disease. This is especially true in infectious and febrile diseases. If during the service time with the child showing signs of serious acute illness that guardians be notified immediately to regulate the further care. In case of accidents or sudden illnesses the child’s nanny is obliged and entitled to (if necessary by an emergency physician) initiate medical treatment and to inform the legal guardian immediately. Copy of the immunization record (or his insurance card), phone number (mobile number) and power can be stored directly in the Nanny. The administration of medication is to take over exclusively by the legal guardian. We ask for your understanding, because it is a legal requirement in this regulation.


Care fee and other costs

If the order is not canceled up to 1 day before the start of service (email / phone), the reservation is binding. In day-same cancellation you will find a cancellation fee of 30% of the reserved use, but at least 1 hour. -For Events your cancellation is possible 1 week before start date,. As Caring paid an hourly rate is agreed. The hourly rate depends on the number of children and the desired scope of care as well as additional services and can be requested directly at your hotel. Excursion expenses and entrance fees for our kids tours are also variable, as it depends on the individual destinations and number of children. We will gladly submit an offer. We recommend first of all our partners, where we the WELCOME KIDS Berlin enjoy entry advantage which we gladly pass on to your child.  

If you booking our childcare We make no charge if the booking is made less than 24 hours (to be used).  Up from 11:00 pm, a surcharge of 25, – €. Up from 2:00 am to 6:00 am  orders and please pay the (guest / parent)  the taxi for your Nanny complete.(maximum 40,00 €)

For larger events or in the event management, we can arrange an appropriate lump sum for the organizer. Our WELCOME KIDS Berlin – Nannies are not employed but work together. An employment entitlement arises because WELCOME KIDS Berlin does not occur as an employer. The points of this agreement are indeed similar to valid bills, but freely negotiable.



Should any of these Terms is invalid or unenforceable or become invalid or unenforceable after the contract, so the validity of the remaining provisions shall not be affected. The above provisions apply in the event that the contract proves to be incomplete. § 139 BGB does not apply. After § 139 BGB the severability of an agreement in principle leads to the invalidity of the entire agreement. These terms and conditions have been updated  at August 2015 and are now available and valid indefinitely.